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UW Medicine/Seattle Cancer Care Alliance (SCCA) MyChart Frequently Asked Questions

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Enrollment Questions

UW Medicine/SCCA MyChart is a patient portal offered to patients of most UW Medicine Primary Care Clinics, including UW Neighborhood and Hall Health Clinics, and is being made available to specialty clinic patients and SCCA patients as we implement new electronic medical records in those clinics. UW Medicine/SCCA MyChart enables patients to securely use the Internet to help manage and receive information about their health.

With UW Medicine/SCCA MyChart, you can use the Internet to:

  • Request or schedule medical appointments.
  • Request referrals.
  • Request prescription renewals.
  • View test results.
  • View your health summary from your electronic health record.
  • Communicate electronically and securely with your clinical team.

There is no charge for access to this service at this time. In some situations, your provider may offer you the choice between paying a fee to receive medical advice via MyChart, or coming into the office for a visit for that advice. You will be notified in advance if your provider will charge you for an MyChart encounter.

All patients of the UW Medicine Clinics, Seattle Cancer Care Alliance, and Hall Health Primary Care Center who are seen in a clinic that is using the EpicCare electronic medical record and who are over the age of 18 may sign up for an MyChart account. In addition, parents/guardians of children under the age of 13 may sign up for MyChart access to their children's online health records. Minors between the ages of 13-17 are not able to have active MyChart accounts at this time. We will soon be offering caretaker access for adults as well.

If you have an activation code, set up your account here. If you do not have an activation code, sign up for an account here.

Parents or guardians of children under the age of 13 must complete the enrollment process in person. Birth or adoptive parents must present photo identification and sign a form acknowledging that they have a right to the child's health care information. If you are not the birth or adoptive parent of the child, you must present legal paperwork (such as a court order or medical power of attorney) proving that you are the legally recognized caregiver for the child. Caretakers of adults will need to show Medical Power of Attorney documents.

Support Questions

You can contact our customer service center at 855-520-5151.

Check with your clinic to find out if MyChart is available to you, or you can contact our customer service center at 855-520-5151.

You will generally receive an answer within two business days. UW Medicine/SCCA MyChart should not be used for urgent situations. Please call your clinic if the situation requires immediate attention or dial 911 if it is an emergency.

The clinical team plays a vital role of collecting any additional information that your doctor or care provider may need to address your concerns. In addition, the clinical team is available during all hours that the clinic is open so messages can be acted on promptly even when your personal care provider is not available.

You will be assigned questionnaires by your care team based on medical condition or treatment. A common example is receiving a questionnaire following your first clinic visit. Once you complete a questionnaire, your care team will receive a notification.

When you have a questionnaire from your care team, there will be a link on your MyChart main page.

Questionnaires will be used by your care team to gain additional health information. This information will be incorporated into your care plan, providing an extra level of care.

Your questionnaire responses are submitted when you are securely logged onto our website and are stored safely behind the firewall in UW Medicine/SCCA's electronic health record system. For more information, check out our security and privacy link.

When scheduling an appointment over the phone, you can now ask the scheduler to add you to a waitlist for an earlier appointment if one becomes available. You can then receive alerts through MyChart to notify you of the new appointment option. These appointment times can be claimed on a first-come, first-served basis. You can also decline the offer and keep your original appointment, or wait for another appointment option. *Please note - this is not currently available at all clinics.

MyChart For My Family

Parents/guardians of children under the age of 13 may sign up for MyChart access to their children's online health records. Adult patients may authorize that MyChart proxy access be granted to a representative. Contact your clinic to request forms for proxy access to your family's records through MyChart. Due to Washington State laws, access to MyChart is not currently available for children over the ages of 13.

UW Medicine/SCCA MyChart is not like regular e-mail. Besides being more secure than e-mail, it is directly linked to your personal health record, and any message, including medications, referrals and medical advice, may become a permanent part of your personal health record. As a result, it is important for your safety and the safety of your family members that we limit your use of UW Medicine/SCCA MyChart to requests pertaining only to you.

No, due to the reasons stated above. Each adult form and establish their own UW Medicine/SCCA MyChart account and agree to the Terms and Conditions.

After I Have Enrolled

If you have lost, did not receive, or have let your access code expire, contact us at 855-520-5151.

No, your access code is not your user ID or password. You will use this code only once to log into UW Medicine/SCCA MyChart. (This code will expire after you have used it or after 60 days). You will then establish your own unique user ID and password.

The security question and answer provides added security if you forget your UW Medicine/SCCA MyChart password and use the Password Reset button. You will be asked to enter your Security Question along with other personal information before being allowed to change your password online.

We will need to retrieve or change your user ID for you. Please contact us at 855-520-5151.

Click on the Forgot Password link and fill in the form. It will ask you to fill in some personal information including your security question. If you enter this information correctly, you will be able to create a new password.

For your security, your access code expires after 180 days and is no longer valid after the first time you use it. After this time, you should contact your clinic for assistance. For additional assistance, please contact us at 855-520-5151.

Log into UW Medicine/SCCA MyChart. On the left menu, choose "Preferences," then select the Change Address link to change your address, the Change Email Address link to change your email address, or the Change Password link to change your password.

Be sure to click the "Submit Changes" button so that your updates will be entered into the system.

Mobile Application

The MyChart Mobile App offers true mobility, instant access and optimized convenience. Users are not required to be in front of a traditional desktop or laptop computer to access the benefits of the MyChart system.

The MyChart Mobile App is available for iPhone and Android; there is not a Windows Mobile version of the app. You must be a registered MyChart user before you can use the MyChart Mobile App.

Getting started with iPhone:

  1. Download and install the MyChart App from the App Store on your iPhone, iPod Touch, or iPad.
  2. Select UW Medicine from the list of healthcare providers. Please note that there is also a UW Medicine Valley Medical Center, which should only be selected by Valley Medical Center patients.
  3. Login with your MyChart username and password

Getting started with Android:

  1. Download and install the MyChart App from the Android Market on your Android Phone.
  2. Select UW Medicine from the list of healthcare providers. Please note that there is also a UW Medicine Valley Medical Center, which should only be selected by Valley Medical Center patients.
  3. Login with your MyChart username and password

Available in the MyChart Mobile App:

  • Test Results
  • Messages
  • Appointments
  • Health Advisories
  • Health Summary
  • Prescriptions

Technical Questions

UW Medicine/SCCA MyChart must be accessed with a Secure Sockets Layer (SSL) compatible browser or terminal. Our SSL web server uses authentication and offers a high level of encryption technology. Unlike conventional e-mail, all UW Medicine/SCCA MyChart messaging is done while you are securely logged on to our website. Additionally, you set your own user ID and password. All medical information is stored safely behind the firewall in UW Medicine/SCCA Clinic's electronic health record system. Read more by clicking on our security and privacy link.

UW Medicine/SCCA MyChart is owned and operated by UW Medicine and SCCA and is fully compliant with federal and state laws pertaining to your privacy. Your name and e-mail address will be treated with the same care and privacy given your health records and will never be sold or leased by UW Medicine or SCCA.

UW Medicine Notice of Privacy Practices

Seattle Cancer Care Alliance Privacy Policy

Only selected staff can see your records for the purpose of providing you with quality healthcare. Every time someone looks at your record, our computer automatically records the staff person's name and the date. All staff members have signed an agreement that states that they will protect your confidentiality. UW Medicine and SCCA take strong action against employees who violate this policy.

Prescriptions written by non-UWM Clinic physicians will not appear on your medication list unless they are then prescribed by your UWM physician in EpicCare. Prescriptions that have expired will also no longer show on your medication list.

We recommend you continue to call your pharmacy first for prescription renewals. However, if you request a prescription renewal through MyChart, every attempt will be made to process the prescription renewal within 48 hours of receipt during normal business hours. If you submit your request on a weekend of holiday, it will be received and processed beginning the next business day.

As with your medical record, we take your privacy very seriously. We require your email address so that we may notify you electronically when there is new information available in your MyChart health record. If your care team has responded to your medication renewal request or your appointment request has been confirmed, we send you an email to let you know new information is available in MyChart. Your email address is safe with us and will only be used to conduct business regarding your quality health care at your UW Medicine or SCCA clinic.

Internet security today is a multi-layered and complex world. Access to your medical record by unauthorized persons is not acceptable and we do everything to insure that will not happen. We start by issuing you your own private user id and password. We then make it possible for you to change your password whenever you think it is necessary. We would recommend changing your password at least every 90 days and always use a combination of characters and numbers, never use a word that you would find in a dictionary. We also use the latest industry standard encryption technology when information is shared between your computer and our medical record data base so your information is never in clear text between your computer and our system. UW Medicine/SCCA deploys many layers of Internet security in our clinics and to your home utilizing intrusion detection software, firewalls, encryption, complex passwords, and IT staff that monitor the environment 24/7. We take your privacy very seriously.

Try the following suggestions first:

  1. Make sure your Caps Lock key is not on. The password field is case sensitive. The User ID field is not.
  2. Make sure you do not enter extra spaces in either the UW Medicine/SCCA MyChart User ID or password boxes and try again.
  3. If you have forgotten your User ID or password, click on the forgot password link and fill in the form.

If you are still unable to access your account or have forgotten your User ID, please contact us at 855-520-5151.

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